Article Summary
This powerful case study documents the creative and emotional journey of Chantz Bessette, a Canadian customer who turned to Paint On Numbers after a frustrating experience with another company. It showcases her authentic Trustpilot review and a chronological gallery of her Facebook posts, detailing how she used our custom kits to create beautiful, healing tributes to her late family members. This is a real-world story about the power of art and the importance of a trustworthy, supportive Canadian brand.
Every so often, a customer's story comes along that perfectly captures the "why" behind everything we do. It’s a story that goes beyond the product and speaks to the heart of our mission: to provide a healing, joyful, and trustworthy creative experience for every Canadian. This is the story of Chantz Bessette.
Chantz's journey is a powerful testament to the therapeutic power of art and the profound importance of a brand that keeps its promises. We are incredibly honored that she has allowed us to share her experience with you.
A Crisis of Trust
Like many Canadian crafters, Chantz's journey began with a frustrating experience. As she shared publicly on her Facebook page, she ordered a kit from a competitor, only to face a nightmare of incorrect shipping, non-delivery, and "piss poor customer service."
This experience left her, in her own words, "very hesitant in ordering from another company." This is a pain point we take incredibly seriously. It's the reason our founder, William Murdock, built our brand on a foundation of transparency and dedicated Canadian support.
The Journey to a Masterpiece
Despite her hesitation, Chantz decided to give our Custom Paint by Numbers kits a try, ordering five 50x60cm canvases to create beautiful tributes to her late family members. She began documenting her entire journey, sharing her progress with a raw and beautiful honesty.
The First Strokes: Painting Her Dad (R.I.P)
Chantz's first project was a touching tribute to her father. You can feel the emotion as she begins her work.
Finding the "Zone"
As the painting progressed, Chantz shared how the process became a meditative escape, a way to find her "happy place."
The Final, Emotional Reveal
And finally, the moment the masterpiece was complete. A beautiful, lasting tribute now hanging on her wall.
A Public Declaration of Trust
After her experience, Chantz took the time to share a detailed, heartfelt review on Trustpilot. Her words are the single best explanation of our brand promise.
"I had a bad experience with another paint by number company and was very hesitant... I sent an email out to Paint On Number CA... they assured me that they’d do everything in their power to make sure it arrived safely... True to their word they sent me previews before shipping them out... they emailed me updates on when it was shipped, where it was daily and when it would arrive at my door. I have mental health issues and Paint by numbers help me in a lot of ways, especially with my anxiety. I love my paint by numbers and am so glad I ordered from Paint On Numbers CA , I will continue to order from them in the future. I highly recommend this company."
- Chantz Bessette, via Trustpilot
Your Story is Waiting to be Painted
Chantz's journey is a powerful reminder that every kit we send is more than just a product; it's a chance to create something deeply meaningful. We are honored to have been a part of her story, and we are ready to be a part of yours.
Start Your Custom Masterpiece Today